1. Billing-initially billed for full duration of stay ($342.67), stayed two nights at quoted rate of $59.99 (7/2/09) and $62.99 (7/3/09). Refunded $204.93 for unused nights on 7/4/09 upon checkout. Received call from Mike Ysassi on 7/4/09 requesting additional approx. $74 due to their help desk stating that we'd been refunded "too much". Called Mike on 7/5/09, then corporate customer relations, verified $204.93 was correct refund amount, and that this amount had been refunded *and* no further transactions would be forthcoming for this stay.
2. Reported following complaints:
a. Poor condition of motel
b. Poor attitude/rudeness of employees, including Mike leaving the phone off the hook for over 4 hours, blocking incoming calls.
c. Multiple problems with nonfunctional keycards, leading to custodian ("Leroy") giving us the master keycard at one point.
d. Poor cleanliness (trash in room that was never removed, existed prior to check-in; bad smell/odors in room and common areas; strong scent of marijuana in hallways.)
e. Loud noise unaddressed on night of 7/2/09, lasting into the early morning of 7/3/09.
This is a summary of the complaint I made with Motel 6's national office, and posted to every travel site I use (and to the Better Business Bureau). Words don't begin to describe how poor this hotel was. Dirty/smelly room, had trash on the floor prior to our arrival, TV remote was missing, no alarm clock, strong cigarette odor (in a "non-smoking" room), halls/common areas had a STRONG odor of marijuana, the staff was rude or indifferent at best. That and the billing issues and very, VERY suspicious nature of "Mike" (I honestly think he was trying to rip us off). I heard at least two other parties checking out early clearly state the reason being the poor quality/service. Many online reviews of this hotel were poor.
Avoid Motel 6 in Roswell. They may leave a light on for you...don't bother heeding it. I've seen fleabags in the Middle East that were nicer.
Technorati Tags: Motel 6, Poor Quality, Complaints, Ripoffs
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